Refund and Return Policy for Proviewkalistar

Effective Date: 26/11/2024

At Proviewkalistar, we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that there may be instances where a return or refund is necessary. Please read our Refund and Return Policy carefully to understand how we handle such requests.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and in the same packaging as when it was delivered.
• Returns must be initiated within 30 days from the date of purchase.
• Proof of purchase is required (receipt, order number, etc.).

2. Non-Returnable Items

The following items are non-returnable:

• Personalized or custom-made products
• Gift cards
• Sale items or discounted products (unless defective)

3. Return Process

To initiate a return, please contact us at info@proviewkalistar.com with the following details:

• Order number
• Reason for the return
• Photos of the item (if applicable)

We will provide you with a return authorization and instructions for returning the item to us. The customer is responsible for the shipping costs of the return unless the product is defective or damaged upon arrival.

4. Refunds

Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds typically take 7-10 business days to process after receiving the returned item.
Please note that shipping costs are non-refundable, and the customer will bear the cost of return shipping unless the return is due to a defective product or error on our part.

5. Exchanges

We currently do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order.

6. Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately. We will arrange for a full refund or replacement at no extra cost to you.

7. International Returns

For international customers, please note that return shipping costs are the responsibility of the customer. Customs duties and taxes are non-refundable.

8. Contact Information

If you have any questions regarding our Refund and Return Policy or wish to initiate a return or request a refund, please reach out to us at:

Email: info@proviewkalistar.com

We are here to help and will do our best to resolve any issues you may have.

Thank you for shopping with Proviewkalistar!